If you have an urgent support request and are unable to wait for our free email support option, you may purchase a Priority Support Incident. Priority support incidents sidestep the normal tiers of support and when necessary provide you with access to SimXperience developer and engineering staff. We aim to resolve every priority support incident within 24-48 hours. If for some reason we are unable to resolve your issue in this timeframe, we will provide a full refund.
Once you have purchased a priority support incident, this page will be updated to show the priority support submission form. Please describe your issue thoroughly! A SimXperience support engineer will respond promptly to your issue within the hours of 9am - 5pm EST.
Support is available in English only at this time.