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Premium Support

SimXperience Premium Simulator Support

Service First

SimXperience places customer service ahead of all other corporate objectives. Fanatical service is part of our culture and business model. While rapid and effective service is standard with all our products, SimXperience Premium support futher enhances our commitment by offering race teams, drivers and corporate event coordinators direct access to our team of software, hardware and electronics engineers to ensure quality service and rapid resolution.

24 x 7 Remote Support

Our SimXperience premium support software tool allows engineers to remotely connect to your simulator and provide effective remote diagnostics anywhere in the world at any time of the day.

No Waiting On Hold

Customers with Premium Simulator Support Contracts can jump to the front of the line by choosing option 2 for Premium Support on our phone system or after hours by calling their personal support representative.

Expedited Replacement Parts

In the rare case that a replacement part is required, SimXprerience customers with a premium support contract receive expidited replacement parts delivery at no additional charge.
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