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Frequently Asked Questions

Commonly Asked Motion Simulator Hardware & Software Questions

Full Motion Racing Simulator Questions

Motion Starter Kits and SimVibe components typically ship within 1-3 business days from the time of payment.
Stage Series Simulator Kits (Stage1-4) typcially ship within 1-2 weeks of the time of payment.
Complete Simualtor Packages like the Stage V typically ship within 3-4 weeks of the time of payment

For all products except the Stage V, simply add the product(s) to your shopping cart online. If you are interested in a Stage V, please CONTACT US for a quote

SimXperience offers several ways to place an order.

For all products except the Stage V, simply add the product(s) to your shopping cart online to pay via PayPal. If you are interested in a Stage V, please CONTACT US for a quote

You can also CONTACT US to make a payment via credit card, wire ransfer, or check by mail.
Leasing is also available for companies in the United States.

Yes. Any standard racing seat can be mounted to a SimXperience Simulator with standard side mount brackets.
SimXperience also offers its own Custom Racing Seat. Click HERE for more information.

Yes. The Stage Series Front End Module (included in the Stage 2,3,4 and 5 simulators) includes pre-drilled holes to fit the Logotech G27, Thrustmaster T500 RS, and Fanatec ClubSport, but can accommodate most any wheel and pedal set on the market. For more information on our Front End Module, Click HERE

Yes. The Stage Series Front End Module (included in the Stage 2,3,4 and 5 simulators) includes a shifter mounting mechanism that can easily be moved to the left or right side of the simulator. For more information on our Front End Module, Click HERE

Not exactly. The Stage Series Rear Traction Loss Module mounts to and pivots from the Stage Series Front End Module.
The Stage 1 kit + the Front End Module = the Stage 2 Motion Racing Simulator.
The Stage 2 + the Rear Traction Loss Module = The Stage 3 etc..

The Stage 1 Simulator Kit is made up of a Seat Base, Motion Controller (SX3000), 2 SCN5 Linear Acuators, and the SimXperience Commander Software.

The Stage 1 kit + the Front End Module = the Stage 2 Motion Racing Simulator.
The Front End Module bolts directly to the front of the Stage 1 and provides a place for mounting wheel / pedal / shifter sets, mouse tray, keyboard holder, cupholder etc.

The Stage 2 + the Rear Traction Loss Module = The Stage 3 Simulator Kit
The entire Stage 2 simulator sits atop the Rear Traction Loss Module and the rear end of your simulator can move in a side to side motion simulating when the rear tires of the vehicle lose grip. (A SimXperience Exclusive)

The Stage 3 Simulator + Rear Rails and Panels = The Stage IV Simulator Kit
This gives the simulator a complete, polished, professional look.

All of the Stage Series Motion Racing Simulator Kits (Stages 1-4) ship unassembled and do not include the following:
-Power Height Adjustable Triple Screen Mount
-Power Distance Adjustable Pedal Tray (Stage 2,3,4 are manually adjustable)
-3x 46" Low Latency Televisions
-22" Touch Screen Monitor to adjust motion settings in real-time while racing
-Custom Built PC with the Commander software, iRacing, and rFactor2 pre-installed and configured
-5.1 Surround Sound Stereo System
-Thrustmaster T500 RS Racing FFB Wheel and Pedals (Other upgrades available)
-Thrustmaster TH8RS Shifter
-SimXperience Custom Racing Seat
-Heavy Duty Aluminum Floorbaord
-Assembly and Crating
-On-Site PC Technician for initial setup to ensure optimal settings

All of these items are inclded in the Stage 5 Motion Simulator Package. The Stage 5 ships fully assembled in crate, anywhere in the world.
For more information on The Stage 5, Click HERE

SimXperience does offer a selection of DIY PRPDUCTS.
This does, however, require that you Do It Yourself. SimXperience does not directly support or provide plans for modifications to other motion cockpits or non-motions cockpits.

The actuator serial number is located on a sticker on the bottom side of each actuator. (just below the motor)

Sim Commander 3 Software Questions

The SimXperience Commander has an auto-updating feature. Each time the SimXperience Commander is started, it quickly checks to see if an update is available and offers you the opportunity to download and install the update at that time.

The option to update is presented on the Commander main screen for 45 seconds after the Commander is started. The option will be removed after 45 seconds to reduce screen clutter, but will appear again when the Sim Commander is restarted.

Left Clicking the update notification will autmatically install the update. Right Clicking the update will give you the opportunity to see update details before applying the update.

The Sim Commander 3 Motion Simulation Software provides a variety of possible screen arrangements requiring from 1 to 4 monitors.

The following configurations are supported:

  • Single/Dual/Triple Screens for Game and Commander 3
  • Single/Dual/Triple Screens for Game and Additional touchscreen Monitor for Commander 3 Control Center

An additional touchscreen monitor for displaying a dashboard can be added to any of the above configurations.

To achieve this, the Commander will remember the window sizes and positions that you set across monitors. Simply drag the Control Center or Dashboard window (if enabled) to whatever monitor you desire it on and size it to your preference. The Commander will save these positions and use them the next time the Commander is started or these windows are opened.

Unlike competing solutions, the Commander 3 will not take focus from the game while used on an additional monitor. This allows for realtime adjustments of your motion settings via an additional touchscreen while driving.

Users of Single Monitors will have to press Alt-Tab while in the game to return to their desktop and interact with the Commander to make motion adjustments.

Unfortunately Dirt 3 has a bug that causes it to crash at the end of each race when Telemetry Outputs are enabled. You can disable this at the cost of some effects by changing to the Dirt 3 No Telem Plugin in the Control Center-->Settings-->Games section of the Sim Commander software.

When your order was shipped, you should have received an email with your tracking number(s), assembly instructions, and your Commander license key.

If you cannot find this message in your inbox itis possible that it has gone to your spam folder. Please check there.

If for some reason you did not receive this message you can simply contact a member of our support and reference your customer number or order number.

All of the settings on the Commander software can be restored to their default state in two ways.

1. Delete all the folders in C:\Users\username\Documents\SimXperience Commander 3. The next time you launch the Commander, it will start the software configuration wizard and reset all default settings.

2. Uninstall and reinstall the Commander.

If you have manually created a A SimSetup button and it does not function, you can refer to the following GUIDE to validate the settings.
You can also check the SOFTWARE PAGE for easy to follow video tutorials

SimVibe

Please refer to this video tutorial for enabling and manually adding SimVibe to an existing sim setup button: ENABLING SIMVIBE TUTORIAL

Another method of achieving this (once SimVibe is enabled) is to simply delete the sim setup button and press auto-detect. The Commander will recreate the Sim Setup with defaults that include SimVibe.

-login to SimXperience.com

-at the top right go to Store> My Orders

-Click Order Details of your order

-On the line item of your order there is a column labeled Download and a red button beneath to click for download.

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